For after-hour emergencies (please see your Homeowner’s Manual), please contact our Customer Service Representative at 210-250-0951. Emergencies are like loss of heat during very cold weather or loss of A/C during very hot weather. Plumbing leaks of course, but please turn off your water at the meter.
For non-emergencies, send all claims to firstname.lastname@example.org. We ask you to use this process and do not drop off lists or simply call one of our employees to write down your call, please. Using our system, we enter it into a system that tracks all of your claims and is reviewed every week by our management staff