Please always submit your claims via firstname.lastname@example.org. Please never hand anyone a list or expect a text or a call will work or help. Many times our people will take them with all good intentions, but will not put them in the system and they get lost. We have learned our lesson. Our Construction Managers are very much like an air traffic controller and are literally that busy. This is not meant to make it harder, but we have found this works the best. Thanks. We track all calls in our system through this process.