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Customer Service Claims

Please always submit your claims via email to warranty@whitestonehomes.com as detailed in your Agreement of Sale, in your Homeowners' Manual, and as found on your warranty enrollment forms signed at the title office during your closing. Please never hand anyone a list or use a text or a call to register a new claim. This could cause the claim to not be properly filed, and then subsequently to be lost. It is in your best interest to always make sure a claim is properly filed. You may also use the contact form on our website warranty page.

Purchasing, Estimating and Vender Information

Preston Rice

preston@whitestonehomes.com

210-497-4334 Extension 207

Contracts and Closings Coordination, Lender and Appraiser Info, Admin Management

Delana Rice 

delana@whitestonehomes.com

210-497-4334 Extension 204

Highland Estates and Johnson Ranch Communities, Bulverde and New Braunfels BOL Superintendent

Wendy Venkse 

wendy@whitestonehomes.com

210-336-4766

Johnson Ranch Community Superintendent

Nathan Rivera

nathan@whitestonehomes.com

702-902-6773

Front Gate Community and Boerne BOL Superintendent

Shane Billings

shane@whitestonehomes.com

210-269-2091



Front Gate Community Superintendent

John Molina

jonathan@whitestonehomes.com

210-929-5108

Sundance Ranch Community Superintendent

Jeff Davis

jeff@whitestonehomes.com

210-347-6014

Warranty and Customer Care Representative

Vincent Rodriguez

vincent@whitestonehomes.com

210-248-6200

Division President

Katie Sachse

katie@whitestonehomes.com

210-497-4334 Extension 203

Founder and CEO

Tim Rice

tr@whitestonehomes.com

210-497-4334 Extension 205