Warranty Request

WhiteStone Custom Homes is committed to backing up every home we sell. After confirming your warranty information, please email or fax your service request to our Warranty Department. After we receive your request, a warranty specialist will contact you to review your request and schedule an appointment.

Please do not request from your sales counselor or construction manager as these requests will not be entered into our system and cannot be monitored appropriately. Always include your name, address, and telephone number with your request.

For after-hour emergencies (please see your Homeowner’s Manual), please contact our Customer Service Representative at 210-250-0951.

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